SSB "Connection Not Fully Secure" Workaround


Error message

Views XML Backend: HTTP response: php_network_getaddresses: getaddrinfo failed: Name or service not known. URI:

Posted by superadmin on Jul 22,  2020


Due to browser updates, you may be seeing a "Connection Not Fully Secure" message when trying to connect to Self-Service Banner (similar to the message below).

Insecure connection screen

The Technology Division is aware of the issue and we are working to correct this issue. In the meantime, please consider using one of the temporary measures outlined below:

For Google Chrome and Microsoft Edge

Click on Advanced and then click on "Proceed to (unsafe)".

For Mozilla Firefox

Click on Enable TLS 1.0 and 1.1. Refresh the page to get to Self Service.

You next may need to refresh the browser page (click the circling arrow at top left) to get to Self Service Banner.

If you have any trouble, please submit a Help Request at

Chrome Alternate Method

1. Click the "Start" icon.

ssb workaround step 1 - click the start icon

2. Type "run" in the search box, then click the "Run" app shortcut.

ssb fix step 2 - type run in the search box then click the run app shortcut

3. Copy and paste the following into the "Open" field : "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --ignore-certificate-errors

 Run command

4. Chrome should open and you can open and connect to SSB without the warning displayed.